shipping, returns & exchanges

all u.s. orders ship for free

all international orders are charged a flat rate shipping fee of $35. we are not responsible for additional fees & taxes that may apply. please see the drop down menu to your left to see if we ship to your country. if you do not see your country listed, feel free to reach out to & we’ll do our best to accommodate.

any unused or defective merchandise can be returned via mail within 30 days of the order shipment date. you are responsible for any fees associated with returning your item(s), including the return label. refunds will be made to the original form of payment. any shipping fees will be deducted from your refund.

please mail all returns to:
eva by Eva Su
1812 W Burbank Blvd #7073
Burbank, CA 91506

returns made after 30 days of the order shipment date will not be accepted/refunded, regardless of the reason for return.  

please contact for further assistance.

you can exchange your item(s) within 30 days of the order shipment date. exchange requests made after the 30 day mark will not be fulfilled. please contact to exchange an item(s). all inquiries will receive a response within 1-2 business days.

please note that all sales are final on masks & e-gift cards - no returns/exchanges