faq

what is eva?
comfy, trendy, everyday streetwear that can be worn as activewear

why eva?
our fabrics are locally sourced, thus reducing our carbon footprint. all of our garments are made in la from natural, organic fibers. if you're looking to be comfortable (who isn't) & cute while supporting small businesses & the environment, eva is your go-to. for more info regarding our sustainable practices, click here.

what is your sizing like?
our models are pictured in a size small/medium. please refer to our individual product images, descriptions & sizing guides for a more detailed idea of how each item fits. you can also find a complete sizing guide hereif you need help deciding what size will best fit you, feel free to reach out to eva@evabyevasu.com.

when will i receive my order?
all orders take 1-2 business days to fulfill. once fulfilled, you will be sent a shipping confirmation where you can track your order status. domestic orders typically take about 3-5 business days to arrive, while international orders generally take anywhere up to 3 weeks. when placing an international order, please take into consideration customs processing times as well. 

what is your return policy?
any unused or defective merchandise can be returned via mail within 30 days of the order shipment date. you are responsible for any fees associated with returning your item(s), including the return label. refunds will be made to the original form of payment.

please mail all returns to:
eva by Eva Su
1812 W Burbank Blvd #7073
Burbank, CA 91506

returns made after 30 days of the order shipment date will not be accepted/refunded, regardless of the reason for return.  

please contact returns@evabyevasu.com for further assistance.

can i exchange an item(s)?
yes, you can exchange your item(s) within 30 days of the order shipment date. exchange requests made after the 30 day mark will not be fulfilled. please contact exchanges@evabyevasu.com to exchange an item(s). 

can i change my order?
after an order is placed & confirmed, we are unable to make any modifications to your order.

do you offer free shipping?
yes, all domestic orders ship for free when you spend $200 or more!

do you ship internationally?
yes! if you see your country’s currency listed on the drop down menu to your left, your order will be charged a flat rate shipping fee of $35. additional duties & taxes may apply. please note that although you can shop in your country’s currency, your order will be processed in usd. if you do not see your country listed, feel free to reach out to eva@evabyevasu.com & we’ll do our best to accommodate.

what payment methods do you accept?
eva accepts the following forms of payment: visa, mastercard, american express, discover, jcb, diners club, paypal, shopify pay, apple pay & google pay.

will you be doing pop-ups?
yes! follow us on insta @evabyevasu to be the first to know about upcoming pop-ups in the la area.

how much of my order is donated to charity?
3% of all net sales will benefit the leukemia & lymphoma society — lls.orgif you'd like to make an additional donation, click here.

how did you choose your charity organization?
lls is near & dear to eva's heart as her older sister, sonia, was diagnosed with non-hoddkin's lympoma in 2018. as of 2020, sonia is in complete remission! 🖤

more questions?
email info@evabyevasu.com

feedback & other inquires?
email eva@evabyevasu.com

when can i expect to hear back?
all inquiries will receive a response within 1-2 business days.